Refund Policy

Last updated: [DATE]

Tamil Kavithai runs on a wallet you top up (minimum ₹100 per top-up) and spend at ₹5 per line. This page explains when that money can be refunded.

Used credit

Amounts already spent on a generated or revised line are non-refundable, since the line was successfully delivered to you at the time it was charged. We only charge your wallet after a line has been generated successfully — if generation fails for any reason, you were never charged for that attempt in the first place.

Unused wallet balance

Unused wallet balance is refundable within 30 days of the top-up that funded it. Write to integgreat@gmail.com with the phone number your wallet is tied to and the amount you'd like refunded; we will refund it to your original Razorpay payment method, minus any payment gateway charges that are non-recoverable on our end, within 7 business days of confirming your request.

Failed or double top-ups

If Razorpay deducted a payment but it was never credited to your wallet due to a technical error, or you were charged twice for the same top-up, contact us at integgreat@gmail.com with your phone number and the Razorpay payment reference. We will credit your wallet or refund the amount to your original payment method within 7 business days of verifying the issue.

How to raise a request

Email integgreat@gmail.com with: (1) the phone number your wallet is tied to, (2) what you're requesting a refund for, and (3) a payment reference if the request relates to a specific top-up. We'll acknowledge your request within 2 business days and resolve it within 7 business days.

Contact

Integgreat (Proprietor: Keerthi Kumar S), 4th Floor, A 424, Urbanrise Jubilee Residencies, Moolakazhani, Guduvanchery, Chengalpattu, Tamil Nadu - 603202. Email: integgreat@gmail.com.